Terms of Service

Effective Date: March 2026

Welcome to truetallow. By accessing our website or purchasing our products, you agree to the following Terms of Service. Please read them carefully.

1. Overview

This website is operated by truetallow. Throughout the site, the terms “we,” “us,” and “our” refer to truetallow. By visiting our site and/or purchasing from us, you agree to be bound by these Terms of Service.

If you do not agree with these terms, please do not use our website or services.


2. Products & Information

Our products are handcrafted skincare items made in small batches using natural ingredients.

We strive to ensure all product descriptions, images, and information are accurate. However, we do not guarantee that product descriptions or other content on this site are completely error-free, current, or uninterrupted.

Products may vary slightly in appearance due to their handmade nature.


3. Personal Use Only

Our products are intended for personal use only and are not for resale without written permission.


4. Skincare Disclaimer

Our products are cosmetic in nature and are not intended to diagnose, treat, cure, or prevent any medical condition.

Customers are responsible for reviewing ingredient lists and performing a patch test before use. Discontinue use if irritation occurs.

If you have allergies, medical conditions, or concerns, consult a healthcare professional before using new skincare products.


5. Orders & Payments

By placing an order, you agree that:

All information provided is accurate and complete.
Payments are processed securely through third-party payment providers.
We reserve the right to refuse or cancel any order at our discretion, including suspected fraud or unauthorized transactions.

6. Shipping

Shipping times are estimates and may vary due to carrier delays or customs processing. truetallow is not responsible for delays once packages have been transferred to the shipping carrier.

Customers are responsible for providing accurate shipping information.


7. Returns & Refunds

Due to the hygienic nature of skincare products, all sales are final unless an item arrives damaged or incorrect.

If there is an issue with your order, please contact us within 7 days of delivery at:

📩 hello@truetallow.ca

We may request photos or additional information to resolve the issue.


8. Intellectual Property

All content on this website — including text, images, branding, logos, and product names — is the property of truetallow and may not be copied, reproduced, or used without permission.


9. Email Communications

By subscribing to our waitlist or email list, you agree to receive occasional marketing and product updates. You may unsubscribe at any time using the link provided in our emails.


10. Limitation of Liability

To the fullest extent permitted by law, truetallow shall not be liable for any indirect, incidental, or consequential damages arising from the use or misuse of our products or website.


11. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time. Changes will take effect immediately upon posting to this page.


12. Governing Law

These Terms of Service are governed by the laws of Ontario, Canada.


13. Contact Information

For questions regarding these Terms of Service, please contact:

truetallow
📩 hello@truetallow.ca
🌐 www.truetallow.ca